![]() ![]() From a simple photo, AI can write titles, descriptions and add vital information, which could include product release date, detailed category and sub-category, and can combine with eBay’s other tech to suggest a listing price and shipping cost. Our new image-based magical listing tool allows sellers to take or upload a photo in the eBay app (iOS-only for now) and watch AI fill in item information details. We’re thrilled to reveal the next version of this magical listing tool, which takes the old adage “a picture is worth a thousand words” and makes it literal. Artificial intelligence can achieve both of these goals at the same time.īut these AI description tools were merely a first step on our path towards seamless, magical listings. Until recently, we would have had to choose one of these goals or the other. But we also want those same listings to be faster and easier for sellers to create. We want more detailed, more accurate and more in-depth listings, so buyers can access more information as they shop. Here at eBay, we’ve tasked ourselves with a challenge that seems paradoxical - and also vital. With recent advances in generative AI - in which AI algorithms can actually create text, images and videos - we’ve been able to use our large-scale yet extensible AI infrastructure to swiftly integrate Azure’s OpenAI technologies into our marketplace, all to make the process of selling and buying on eBay as seamless as possible. Over the same period, we measured customer satisfaction (CSAT) for this experience at over 80%, which is among the highest CSAT for recent feature launches.ĮBay has been integrating various forms of AI into our tech for years now, through machine learning, deep learning, computer vision and other AI technologies. sellers using the app on any given day tried the feature at least once, and over 95% of those who tried it opted to use the AI-generated descriptions, including those with edits. As of late July, approximately 30% of U.S. We’ve seen great customer feedback from this first version and have ramped to all eBay app users (both iOS and Android) in the US. ![]() In the first version, a seller could add in a title for a listing, maybe a category, and would then be given the option of using generative AI to fill in the description from there. We’ve been hard at work on the next version of a new, magical listing experience, which uses AI to analyze, research, and extrapolate information from a small amount of data provided by the seller - greatly simplifying the process of listing an item on eBay. ![]()
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